Colorado Insurance is looking for highly motivated customer service professionals to join our team! As one of the largest independent insurance agencies in the country we pride ourselves on attracting and retaining quality clients in the personal lines insurance sector. With dedicated sales and service teams we have become one of the top insurance agencies in Colorado and we are continuing to grow!
What’s the role?
As a customer service representative with Colorado Insurance you will act as a bridge between our clients and the company. You’ll provide information regarding our products and services as well as work to resolve developing problems that our clients might face with precision and competence. Your goal will be to execute an exceptional service experience and sustain high customer satisfaction.
You absolutely need to be an effective communicator. The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines.
Handling high amounts of incoming calls and e-mails requiring your immediate attention
Identifying and evaluating customers’ needs
Building on established relationships of trust through open and interactive discussion
Providing accurate, valid, and comprehensive information by using the established processes
Managing complaints, providing proper solutions, and following up to secure resolutions like the real service ninja you are
Keeping precise records of customer interactions, processing customer accounts, and filing documents
Upselling, cross-selling, and endorsing existing client policies all while going the extra mile to engage customers
Who are you?
You are honest, ethical, and discreet. Protecting our clients’ information is of the utmost importance.
You are filled with genuine delight when you think about helping customers.
Tolerance, empathy, and the ability to communicate clearly and concisely come easily to you.
You know how to advocate for clients when necessary, always keeping their best interests in mind.
One of your passions is problem solving. You’re confident in your abilities to troubleshoot and you’ll investigate if you don’t have enough knowledge to fix the problem.
You are incredibly detail-oriented, organized and have a high-level ability to multitask.
You catch onto new systems quickly and enjoy learning the intricacies of each.
You face each day with a can-do attitude, ready to take on anything that comes your way.
You’ve got that team player mentality down pat.
You have dabbled in insurance before so you can dive right in when you start.
What we offer:
Career/Family Balance: We want your work to compliment your life and your life to enhance your work. Our culture is designed for those who enjoy and appreciate a work/life balance.
Professional Growth: Our agency offers true support for business development. We want to help you achieve your professional goals and provide you many different paths to take to get there.
Quality Company Representation: Our agency proudly represents the top insurance carriers in the market such as Nationwide, Auto-Owners, Safeco, Travelers, and Progressive. By having a wide variety of product and pricing options, you will have the competitive edge you need to compete in today's insurance market.
Innovative methods of client communication: We utilize a variety of creative tools for nurturing and cultivating our client relationships. With our heavy focus on client retention, providing a consistent, high-level of customer service is always our number one priority.
Community Involvement: Colorado Insurance enjoys supporting organizations that make Colorado a great place to live and work. We are active sponsors of many local charities such as: 9News Colorado Cares, Toys for Tots, and Backpacks for Kids.
This career opportunity has an initial base range of $34,500.00 to $40,500.00, depending on your experience level and qualifications. You will have the opportunity for quarterly and annual performance reviews for career enhancement and salary increases.
You will also be eligible for the following benefits:
*Must have a valid P&C license in order to apply